Teneo Education

Their communication is shocking. Their accounts department needs to be audited as they don't reconcile their accounts correctly and implement incorrect billing, even if you have provided evidence and full audit of your account. Their support is non existent and would never ever recommend this school to anyone.

I started Teneo Education in 2024 for my matric year, and the service was horrible. My father and I were both in shock at how assignments, tests and oral presentation marks change after they've been marked. For example, my oral presentation was out of 50 and I received 37/50 for term one, but then I received a message on the Canvas Student App that I received 10/50 in term two. When I told them what had happened they told me to send the presentation again and I did. It's now term four and the marks haven't changed. My dad sent emails to them multiple times and they have not responded.


This has happened to the tests that I've written as well, and some they claimed was “missing”.


THIS IS NOT A GOOD AND WELL-ORGANISED ONLINE SCHOOL FOR STUDENTS WHO WISH TO ENROLL, YOU WILL REGRET SPENDING YOUR MONEY IF YOU DID!!!

this school is terrible , firstly teachers dont come to class and leave the students to do the work by themselves, they never check how students feel and have total disrespect for students and parents alike, they dont help with revision and help. the communication is terrible and i wish i never joined teneo online school

Having the worst experience with this online school, super expensive and just no real support and help for students. Especially for students that are using the platform for the first time. I'm truly hating it. I wish I didn't spend so much money on it.

I have been trying to contact Teneo and have wasted a lot of money in airtime. I have repeatedly sent emails and nobody answers my calls. I has a problem logging into Canvas as it requires another email address which is probably not on their data base. How is she supposed to do online school with such poor service. I am so irritated and frustrated now

If there was a 0 star rating, it would be too high for them. Teneo is the most frustrating institution I have ever had to deal with. Don't be fooled by their marketing of being the best. Administration/accounts wise, you will pull your hair out! I've been trying to sort things out for months and my child isn't even a student of theirs anymore. There is no email or call options for assistance, you have to log tickets on their system which yields nothing. They just ghost you and are the masters of the system generated auto replies. 1000% do not recommend them!

Even if you make arrangements regarding fees if you r behind they will still take access sway. This has a huge impact on your child falling behind and they will not even give extensions on sba once payments have been made. Your child will do badly and teachers they don't care if the child performance has dropped. None of the teachers will even question, so it's about getting paid and not caring about the child future. I will not advise any parent to take their child to Teneo maybe other online school.

My child missed two terms due to school fees because of financial situation. Even when I pleaded with the school to give me his report in January so I can remove my child to the public school since I can't afford the fees because I lost my job, they refused and I'm stuck with the school. He started in Mach. Third term he stayed home for five weeks because they expelled him from their system again. This is so frustrating because you also can't speak to anyone who will listen to your concerns and put the child future first. School performance is back, Service bad, some of the teachers bad, I can list name because I'm always listening to my son classes.

I joined Teneo this year and so far I love it! I have been in a brick and mortar school for most of my life but decided to change to online schooling and so far it is the best decision I made with my education. I read some other reviews and I must say that the communication issues have improved, as I have required assistance before and got a response within the hour. Canvas is easy to understand, I found that the "Canvas 101" canvas training course definitely helps you to figure out where everything is. The only thing is that within the first week of school courses are still loading and so you might not be able to access them right away. I think the teachers are great and always willing to help and explain things if you don't understand or aren't sure, more than what I experienced at a brick and mortar school. The SBAs can be overwhelming at times but realistically it was the same at a brick and mortar school, if not worse as I had less time to complete them all. The only downside is if you are behind in school fees, they will prevent you from accessing your courses, which can be frustrating in a financial situation, but I can also understand as some people might abuse being allowed to continue without payments. I think most people base their bad reviews on a bad experience, which happens at other schools as well, and don't give themselves the chance to settle in and adjust. I understand that an online school won't be for everyone but if you are interested I recommend definitely checking it out.

Very bad service and communication. Whenever I have an issue and I try make contact they either ignore or just randomly ghost mid converstation.

We joined Teneo in Jan 2021 during the Pandemic. My daughter migrated from a private brick school that really pushed academically, so she fit in well with Teneo. A bit of an adjustment in the first term but she was flying high with distictions soon enough. She LOVES Teneo. Teneo is not for everyone. If your child is not an INDEPENDENT worker, not TECH SAVVY and if you cannot afford an INVERTER, then Online School is not for you. In 18 months we only contacted teacher twice. Both times assisted within 24 hours. No issues. Tech Support is on the ball as well.

I'm currently in TENEO. The content is great and the schooling is much better than impaq, but it's a shame that you have to contact 5 different people just to get help with one problem. And no one responds fast. I had to wait one whole night just to get an answer that wasn't very helpful. Sometimes I don't even get a reply at all. I wish TENEO would change this problem.